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Car problems caused by bad service from a garage

Time:2019-05-15 22:24Turbochargers information Click:

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Car problems gue/Cars_Turbo/201610/02/48487.html">caused by bad service from a garage

136 comments 

Two weeks ago, I took my car to a certain garage on Buckingham Road for a full service and MOT.  I usually do most of the work on the car myself, but once a year I like to do this.

Ive been going there for a few years and up until now theyve provided what I would consider to be a good service.  Anyway, they serviced my car and I picked it up and took it home.  The next morning, there's a huge pool of oil under the car.  I had a look and saw oil all over the sump.  I thought to myself, 'dozy spanner monkeys haven't tightened up the plug', so I checked it and was surprised that it was actually on tight.

I took the car back to the garage and they said 'sorry mate, we used the wrong washer on the plug'.  Ok, fair enough I thought, as long as they put it right Im happy and no hard feelings. 

I took the car home, woke up next day to another pool of oil.  I had to use the car to get to work, so I topped the oil up and set off with the intention of dropping the car off at the garage again in the evening.  I got to the end of the road and there's a loud clattering noise coming from the engine bay.

Auto garage, car servicing, poor quality service, unreliable mechanic

I opened up the bonnet to see exactly what the problem was; sounded very much like the big ends on their way out.  I called the garage and they said 'don't drive it, well pick it up with a trailer'.  A short time later, the car gets picked up as they said they would and I wait to hear what the problem is.  Later that afternoon, the garage called back and said 'It's not the engine, it's your steering pump; the bearings have exploded and there's power steering fluid everywhere.  It's nothing to do with us, you need to pay for getting it transported over, new belts and a new pump'.

Okay, lets think about this, because to me it doesn't really make any sense. First of all, they have had two opportunities to spot the leaking fluid and didn't.  Secondly they lied to me about the 'wrong washer on the sump plug'.  Finally, and most importantly, if they had spotted the steering fluid leak in the first place, my pump may well have not died.  After all, when I spotted what I thought was an oil leak the pump wasn't making any bad noises.

I think they have been completely incompetent throughout and I don't think I should be paying for any of this.  As you would expect, the garage doesn't agree.  What do you think?


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Paul

Paul

Took my range rover for a mot 3months ago still haven't got my car back as the garage has "lost" my car. Gutted isn't the word.

Paul
10th Feb 16 23:40

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david

david

I took my van for its MOT and the power steering worked fine ---when I picked the van up it had failed and the power steering did not work ---they had power steering fluid all over the garage floor---it worked when I took it in and did not leak (I would have noticed and their are NO drips where I park it in the same place for the past 7 years)---I cant understand why the power steering did not leak under 'load' but the pipe burst while they were 'testing' it NOT under load on the ramp with the wheels OFF the ground under NO load

david
24th Oct 15 08:57

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curt

curt

heck no i wouldnt pay them a dime one place tryed to charge me 800.00 to fix my steering because they couldnt get it alined right i took it home put a 13.00 dollar rebuild kit in the control valve havent had a problem sence that was two years ago

curt
28th May 14 20:26

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dmt

dmt

This is from North Bay, Ontario, Canada. Midas here in town charged me $1100, he replaced catalytic converter heater core thermostat and rad cap to fix a heating problem, after being told my truck was ready I picked it up and after driving it noticed I didn't have heat at all, next day I returned the vehicle to midas after an
so called mechanic called and said he had to replace the clutch fan. Again I was told my truck was ready and that if I didn't have heat right away it would come in a day or two as the clutch fan needed to warm up. after 3 days with no heat I returned to Midas and the owner of that franchise told me he was baffled so I left with no heat. I wrote A letter to head office and the next day I got a call at work from the Midas garage It was the so called mechanic who had worked on my truck, he told me their was no point complaining because the complaint went to him and I should forget it, not the words he used he actually swore at me,
I do not recommend Midas to anyone.

dmt
19th Feb 14 01:28

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laser

laser

lots of dodgy car outfits in kent, a renowned blackspot

laser
6th Aug 13 01:47

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Olly

Olly

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